Privacy Policy for the Reindeer Company Ltd

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control. You should be able to view their privacy policies via their websites.

Information we collect

We hold personal details (Name, address, contact details, etc) of people who have given us this information willingly because they have expressed an interest in the reindeer and related products. We rely on a number of legal bases to collect and use information, including contractual and legitimate interest. Individuals have given us their details whilst expressing interest in the reindeer or a related product, and we will only use this information to enable us to provide services and products that they would conceivably have an interest in.

The majority of personal details are given to us by people joining our annual adoption scheme. This information is held on a secure database and is used purely to administer our adoption scheme, including sending out adoption packs, twice-yearly newsletters, and contacting members of the scheme to keep them up to date with information specific to their reindeer, including special offers. Members of the scheme are asked if they would like to continue their support when it expires after a year, and if they do not respond we will not contact them again.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

The personal information we hold is never passed on to any third party for marketing. It is only used by the Reindeer Company Ltd, and selected third parties such as Paypal and delivery companies as needed to process your order.

If any individual requests that information about them is updated or erased, we will do this immediately, upon verification of their identity.

We do not hold or process special category data.

Legitimate Interests Assessment

Legitimate interest: Reindeer-related products and services

Necessary processing: Contact details are required to deliver our products and services.

Balance against interests, rights & freedoms: Details are only used by our company to offer/provide services and products relating to the reindeer, which customers have expressed an interest in. If any individual requests that information about them is updated or erased, we will do this immediately, upon verification of their identity. We give our customers the option to ‘opt-out’ of any marketing.

We rarely contact individuals for any purpose outside of the explicit reason they gave us their data for. There is a low to non-existent risk of any person objecting to being contacted as it is related to their expressed interest. Our use of data should never result in a risk to individuals.

Privacy Information

We provide individuals with all the following privacy information:

  • The name and contact details of our organisation

The Reindeer Company Ltd, Glenmore, Aviemore, PH22 1QU, Scotland

info@cairngormreindeer.co.uk

  • The contact details of our data protection officer

Alan Moore alanmoore@glenalex.co.uk

  • The purposes of the processing

To administer services and products from the Reindeer Company Ltd

  • The lawful basis for the processing.

We rely on a number of legal bases to collect, use, and share personal information, including:

– as needed to provide our services, such as when we use the information to fulfil an order, to settle disputes, or to provide customer support;

– when customers have provided affirmative consent, which they may revoke at any time, such as by signing up for our mailing list;

– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about purchases if required by tax law; and

– as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by the customer’s rights or interests, such as:

1) providing and improving our services. We use the information to provide the services as requested and in our legitimate interest to improve our services.

  • The legitimate interests for the processing (if applicable)

Delivery of services and products after expressed interest by the customer in these.

  • The recipients or categories of recipients of the personal data

Information about our customers is important to our business. We share personal information for very limited reasons and in limited circumstances, as follows:

– Service providers. We engage certain trusted third parties to perform functions and provide services, such as delivery companies. We will share personal information with these third parties, but only to the extent necessary to perform these services.

– Compliance with laws. We may collect, use, retain, and share information if we have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce my agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property, and safety of our customers, or others.

  • The details of transfers of the personal data to any third countries or international organisations (if applicable)

N/A

  • The retention periods for the personal data

We retain personal information only for as long as necessary to provide individuals with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep data for the following time period: 6 years.  If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • The rights available to individuals in respect of the processing

Individuals will receive on request details of all personal information we hold relating to themselves, upon verification of their identity.

  • The right to withdraw consent.

If any individual requests that information about them is updated or erased, we will do this immediately, upon verification of their identity.

  • The right to object to processing or direct marketing

Individuals have the right to object to any specific usage of their personal data, and we will honour their objection immediately.

  • The right to lodge a complaint with a supervisory authority.

If individuals reside in the EU and wish to raise a concern about our use of their information (and without prejudice to any other rights they may have), they have the right to do so with their local data protection authority.

  • The source of the personal data (if the personal data is not obtained from the individual it relates to).

Data is obtained directly from individuals or occasionally family members/friends will give us contact details for the purpose of sending out adoption packs.

  • The details of whether individuals are under a statutory or contractual obligation to provide the personal data (if applicable, and if the personal data is collected from the individual it relates to).

There is no obligation to provide personal data, but if individuals choose to receive our products and services, some details are necessary to enable us to fulfil this.

  • The details of the existence of automated decision-making, including profiling (if applicable).

N/A

Other

We regularly review and, where necessary, update our privacy information.

If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.

Requests for restriction or suppression of personal data will be honoured.

We do not use automated individual decision-making or profiling.

 

Cookie Policy for Reindeer Company Ltd

This is the Cookie Policy for Reindeer Company Ltd, accessible from www.cairngormreindeer.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@cairngormreindeer.co.uk