Privacy Policy

1 How Your Information Will Be Used

1.1 Introduction

Your communications and other interactions with The Reindeer Company Ltd. including the use of our website are governed by this privacy notice. The Reindeer Company Ltd. is a company incorporated in Scotland (company registration number SC028739).

Your privacy and your rights to privacy are important to us and we undertake to protect your personal data. Our privacy notice sets out:

• The personal data we collect about you and how we obtain, use and protect your personal data
• How we collect and use non-personal information
• Who we share your personal data with
• Where your personal data is hosted and processed
• How you can access your personal data
• Links to other web sites
• How you may opt in or out of communication
• Personal information from children
• Updates to this Privacy Notice
• Governing law
• Your rights to restriction of, or objection to, processing of your personal data
• Your right to withdraw consent at any time to the use or storage of your personal data
• Your legal right to lodge a complaint to the Information Commissioners’ office

1.2 Sources of Data We Retain About You
You will have provided the information we hold about you during interactions or transactions with us.

1.3 Information We May Hold About You
The information we may hold about you includes:
• Your name and title
• Your home address
• Your preferred email address
• Your preferred contact telephone number(s) (direct line, mobile or both)

1.4 Special Categories of Information
We do not want you to provide, any information regarding gender, racial or ethnic origin, political opinions, religious and philosophical beliefs, biometric data or sexual orientation or any other sensitive information.

1.5 How We Use Your Personal Data
We may use your contact details to:
• reply to your enquiries;
• send you transactional communications via unencrypted email;
• fulfil our contractual obligations to you as a member of the reindeer adoption scheme
• assist in fulfilling any other contractual obligations, e.g., a service contract, we may have with you or your employer for which you may be the primary point of contact;
• send you newsletters, press releases or information relating to products, programs or services that we believe may be of interest to you, unless you opt out.

1.6 How We Collect and Use Anonymous Data
From time to time, we may collect anonymous statistical information about the use of our website and utilisation of our website features, such as how many visitors visit a specific page on the website, how long they stay on that page and which hyperlinks, if any, they “click” on, etc.

We will collect this information through the use of “cookies” and other tracking technologies, which are described in detail in our Cookie Notice. This aggregated data will not way personally identify you or any other users of our website in any way whatsoever.

1.7 How We Protect Your Personal Data
The Reindeer Company Ltd. has security and privacy controls and procedures in place protect your data and enable us to comply with the General Data Protection Regulations 2018 (GDPR). Whilst we take all reasonable security precautions, it is impossible to guarantee absolute security with regard to information communicated via the Internet. If The Reindeer Company Ltd. becomes aware that your personal data has been subject to a data breach, we will notify you in a timely fashion.

1.8 Disclosure of Information to Third Parties
Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you.

We may share your personal data:
• in the context of a sale of all or part of our business or assets. We may transfer or disclose your information to the party or parties involved in the transaction as part of that transaction and as part of any due diligence processes which take place in contemplation of a potential transaction;
• with any affiliate or subsidiary of, and any company owned or controlled by The Reindeer Company Ltd., to deliver products and services, including sending or providing you with advertisements, promotions or offers. Where we share your information with our related companies, they may use your information in the same way as we can under this Privacy Notice.

1.9 Data Transfer Outside the European Economic Area (EEA)
Your personal data will be hosted and processed within the European Economic Area (EEA). We do not at this time transfer your information outside the EEA or to an international organisation. Should the need arise in the future in order for us to comply with our legal or contractual requirements, appropriate safeguards will be put in place as the law requires and you will be notified of these.

1.10 How You Can Access Your Personal Data
You may request access to personal data we hold about you at any time. We are entitled to charge you a nominal fee for supply of the data.

1.11 Automated Decision Making
The company does not use any automated decision-making processes (including profiling).

1.12 Retention of Your Personal Data
Your personal data will be retained for a period of 1 year after your last transaction or contact with the company except for that information which may need to be held for a longer period such as:
• Data relating to the company accounts and company taxation – 7 years
• Adoption database records are held for longer to allow lapsed adopters to continue their support from the year they had reached – 4 years
• Where the possibility of legal action exists between you and the company or vice versa. In this instance the information will be held for as long as is required for the legal process to complete.

1.13 Changes in The Purpose for Which Personal Data is Collected
If in the future we intend to process your personal data for a purpose other than that which it was collected, we will provide you with information on that purpose and any other relevant information.

1.14 Links to Other Web Sites
Our website may from time to time include links to third-party sites whose information practices may be different than ours. We advise you to review these sites’ privacy policies, as we have no control over information that is submitted to, or collected by, these third parties. Use of such third-party websites may be subject to a third party’s terms and conditions and is at your own risk. The Reindeer Company Ltd. has no responsibility in connection with any access or use by you of these sites.

1.15 Opting In/Out of Communications
You may withdraw your consent to our use of your personal data for future marketing mailings, at any time by emailing us at
For other ways to contact us please refer to our Contact page.

If you have previously agreed to receive e-mails from us and you decide not to receive marketing information from us, please follow the “unsubscribe” instructions provided on any marketing e-mail you receive from The Reindeer Company Ltd..

Should you withdraw your consent to receive marketing information, we will endeavour to remove your personal data from our marketing mailing list within 5 working days of receipt of your consent withdrawal notification.

1.16 Personal Information from Children
We do not knowingly collect personal information from children. The content of our website is not intended for, or directed to, children. If you are under 18 years of age, please do not provide us with personal information without your guardian’s consent.

1.17 Updates to this Privacy Notice
If we change the privacy notice, a prominent advice note will be posted on our website along with the updated privacy notice. You are therefore recommended to review this privacy notice regularly. The Reindeer Company Ltd. will also provide you with an email notification if any such changes will have an adverse effect on your rights.

Updates will take effect 30 days after the updated privacy notice is published. Each Privacy Notice will include the date in which it was last updated. If you disagree with any of the changes, you may contact us by e-mail to:

To avoid doubt or confusion, no change to the privacy notice will change the content of your consent that you may have granted separately and/or the processing of your personal data (including sensitive data) you have consented to.

1.18 Governing Law
Scottish law governs this privacy notice and its subject matter without prejudice to any overriding mandatory provision in your country of habitual residence. You agree that the courts of Scotland will have exclusive jurisdiction provided however that if you are domiciled in a Member State of the European Union, you may also bring proceedings against us in the courts in your country of habitual residence.

2 Your Rights

2.1 Rights to Restriction of, or Objection to, Processing of Your Personal Data
Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.
2.2 Right to Withdraw Consent at Any Time
If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time that will not affect the lawfulness of the processing before your consent was withdrawn.

2.3 Right to Lodge a Complaint to The Information Commissioners’ Office
You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

3 Identity and Contact Details of Controller and Data Protection Officer

The Reindeer Company Ltd. is the controller and processor of data for the purposes of the GDPR. The appointment of an employed ‘Data Protection Officer’ is for the purposes of GDPR a requirement only of large companies with more than 250 employees. This requirement does not apply to The Reindeer Company Ltd.

If you have any questions or concerns as to how your data is processed, you may contact our Data Protection Advisor by email using the address:

or you can write to:

Data Protection Advisor
The Reindeer Company Ltd
Cairngorm Reindeer Centre
PH22 1QU

Cookie Policy

1 Introduction

By using our website you consent
to the use of cookies in accordance with the terms of this policy. You may
refuse to accept cookies by activating the setting on your web browser that
allows you to refuse the setting of cookies. If you select this setting
however, you may be unable to access certain parts of our website. Some
cookies are strictly necessary in order to enable you to move around the
website and use its features.

2 What are Cookies?

Cookies are files which often include unique identifiers that are
sent by web servers to web browsers, and which may then be sent back to the
server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as
they navigate different pages on a website, and to identify users returning to
a website.

Cookies may be either “persistent” or “session” cookies.

A persistent cookie consists of a text file sent by a web server
to a web browser, which will be stored by the browser and will remain valid
until its set expiry date (unless deleted by the user before the expiry date).

A session cookie will expire at the end of the user session, when
the web browser is closed

The cookies named __utma through __utmz come from websites that
use Google Analytics, which primarily use it to track visits.

3 How We Use Cookies

Cookies do
not contain any information that personally identifies you, but personal
information that we store about you may be linked. We may use the information
we obtain from your use of our cookies for the following purposes:

to track you as you navigate our website

to analyse the use of our website

Cookie Name



Stores where a visitor came from
(search engine, search keyword, link)


Used to distinguish users and

__utmb and __utmc

Used to check approximately how
long you stay on a site – when a visit starts and approximately ends.

4 Third Party Cookies

This website does not send
third-party cookies.

5 Blocking Cookies

Most web browsers
allow you to refuse to accept cookies. For example:

§  In Microsoft Internet
Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”,
“Privacy”, and selecting “Block all cookies” using the sliding selector

§  In Mozilla Firefox
you can block all cookies by clicking “Tools”, “Options”, and un-checking
“Accept cookies from sites” in the “Privacy” box.

In Apple Safari you can block cookies by selecting Private

Blocking all cookies will,
however, have a negative impact upon the usability of many websites.

6 Deleting Cookies

You can also delete cookies already
stored on your computer. In Microsoft Internet Explorer, you must manually
delete cookie files; there is no facility to ‘delete all’

7 Updates To This Cookie Policy

The Reindeer Company Ltd. may
update its cookie policy from time to time. If we change the cookie policy in
a significant manner, we will display a prominent notice on our website along
with the updated cookie policy. Updates will include the date in which it was
last updated. Any updates to the cookie policy will not change the content of
your consent that you may have granted separately and/or the processing of your
personal data you have consented to.

If you
disagree with the changes, you may send us an e-mail at:

Website Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

This website is operated by The Reindeer Company Ltd. (referred to as “The Reindeer Company Ltd./we/our/us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website is subject to our terms and conditions below. This includes any other important hyper-linked sections e.g. Cookies, Privacy Policy.

• read through these terms and conditions carefully before using this website
• print a copy for future reference
• also read our Privacy Policy section regarding your personal information


“Conditions” means these terms and conditions.

“Product” means a product displayed for sale on the Website.

“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided.

“Users” means the users of the Website collectively

“Personal Information” means the details provided by you on completing and submitting our contact/enquiries form to us.

“We/us” means The Reindeer Company Ltd.

“Website” means the website located at, its https equivalent or any subsequent URL which may replace it.

“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Certain website services may require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

When you access or use this Site, you must not upload or send material that is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) and you agree not to misuse the Site (including, without limitation, by hacking).

You acknowledge and agree that this Site and all “Materials” are intended to provide general information to customers only; that neither this Site nor any “Materials” are intended to constitute, and do not constitute, the practice or furnishing of medical or professional health care advice, diagnosis, consultation, treatment, content, data, software, information, products and/or services; and that you will always consult with your qualified provider for medical or health care advice, diagnosis, consultation, treatment, content, data, software, information, products and/or services. You also acknowledge and agree that any medical or health care provider or other directories or locators (including, without limitation, their contents and results) contained on or provided through this Site are intended to provide general information to customers only, and do not imply our endorsement of, or that we have any association whatsoever with, such providers.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the website using your Personal Information.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

While we will use reasonable endeavours to verify the accuracy of any information we place on the web site, we make no warranties, whether express or implied in relation to its accuracy. The web site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the web site, or any transaction that may be conducted on or through the web site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the web site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free from viruses, worms, trojans, other malicious code or other harmful components or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in these conditions affects our liability for death or personal injury arising from our negligence, our liability for fraud, fraudulent misrepresentation, breach of the terms regarding title implied by Section 12 of the Sale of Goods Act 1979 or Section 2 Supply of Goods and Services Act 1982 nor any other liability which cannot be excluded or limited under applicable law.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Reindeer Company Ltd. and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.

Our company address is:

The Reindeer Company Ltd
28 Queensgate

For more information or any questions you may have, please contact us.


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